This is a great clip by Shade that explains why approaching a person with “why” question is condescending and makes them defensive. The better way to approach a process improvement for cause analysis is to ask “what” happened and how it relates to the problem to improve the process and prevent future reoccurrence.
![](https://pmanagers.org/wp-content/uploads/2023/01/4050960-Ed-Parker-Quote-If-you-don-t-ask-the-right-questions-I-can-t-give-1024x576.jpg)