This is a great clip by Shade that explains why approaching a person with “why” question is condescending and makes them defensive. The better way to approach a process improvement for cause analysis is to ask “what” happened and how it relates to the problem to improve the process and prevent future reoccurrence.
Don’t ask Why, but what?! Read More »
Become more mindful of your reactions and emotional changes in your interpersonal skills when interacting with other team members. Use the tool and techniques suggested through the mobile app that is connected to your smartwatch to give you early warning as well as notification when you need to be mindful of your reactions.
Become a Professional Manager!
Here is a link to PMI training 2023 to make an impact for you and your team see the PMI training in the link below